Thank you for shopping at NexeraVibe.
Your satisfaction is our priority.
Please read our shipping policy carefully for details on processing, delivery times, and tracking.

For any questions, contact us at nexeravibe@gmail.com

1. Order Processing Time

After you place an order, we require 1–3 business days for:

• 
  Order verification
  
• 
  Quality check
  
• 
  Packaging
  

⚠ Weekends and holidays are not included.

2. 📦 Shipping Times (USA Market)

We work with reliable international fulfillment partners to ensure smooth delivery of your orders. Shipping times may vary depending on product availability and destination.

🇺🇸 United States – Standard Shipping

Estimated delivery time: 7–20 business days

⏳ Please Note:

Shipping delays may occasionally occur due to:

• 
  Customs processing
  
• 
  Weather conditions
  
• 
  Holiday seasons
  
• 
  Global logistics or carrier delays
  

We truly appreciate your patience and understanding while your order is on the way. If you have any questions, feel free to contact our support team.

3. Shipping Cost

Most orders include Free Shipping unless stated otherwise on the product page.

If shipping fees apply, they will be clearly displayed during checkout.

4. Order Tracking

Once your order is shipped:

• 
  You will receive a tracking number via email
  
• 
  Tracking may take 2–5 days to update after dispatch
  

Tracking websites:

• 
  17Track.net
  
• 
  CJdropshipping Tracking
  
• 
  Zendrop Tracking
  
• 
  Courier website (if provided)
  

5. Wrong Address Disclaimer

If you provide an incorrect or incomplete address:

• 
  We are not responsible for lost packages
  
• 
  No refund will be issued in such cases
  

Please double-check your shipping details before checkout.

6. Lost / Delayed Packages

A package is considered lost if:

• 
  No updates for 30 business days, or
  
• 
  It exceeds the maximum delivery window
  

In such cases, contact us at:
📧 nexeravibe@gmail.com

We will investigate and arrange:

• 
  Replacement or
  
• 
  Store credit refund
  

(Subject to supplier confirmation)

7. Damaged Items

If your item arrives damaged:
You must contact us within 48 hours of delivery with:

• 
  Photos of damaged item
  
• 
  Photos of package
  
• 
  Order number
  

Send to: nexeravibe@gmail.com

We will replace the item or provide a refund depending on supplier rules.

8. Order Cancellation

Orders can only be canceled within 12 hours of purchase.
After processing has started, cancellation is not possible.

9. Multiple Items in One Order

If your order contains multiple items:

• 
  They may ship separately
  
• 
  You may receive separate tracking numbers
  

This is normal for dropshipping-based stores.

10. International Shipping

Currently, we only ship within the United States.

11. Contact Information

For questions about our Shipping Policy:
📧 nexeravibe@gmail.com